Portal CRO (formerly Portal OPK) is an internal application used by the Credit Operations Division to assess and monitor the performance of BRI’s Third-Party Service Partners (Biro Jasa Rekanan) such as KJPP, KAP, Partner Insurance, and Notaries.
Initially, Portal OPK only supported performance assessment for KJPP, KAP, and Insurance partners, with limited involvement from Business Units and Regional Offices. The monitoring results were not optimal due to limited coverage and access control.
Enhancement Scope & Key Contributions
Renamed application from Portal OPK to Portal CRO to align with organizational structure.
Extended partner coverage by adding Notary as a new Third-Party Partner category.
Enhanced access control by adding roles for Head Office (Kantor Pusat) and Regional Office (Kantor Wilayah).
Developed Admin module specifically for Regional Office access level.
Redesigned and enhanced Performance Assessment Matrix to support updated evaluation criteria.
Built a new Third-Party Performance Monitoring module for centralized monitoring.
Implemented export functionality (Excel / CSV) for monitoring reports.
Integrated E-Rekanan module to support partner data management and evaluation.